Products will be shipped to the delivery address(es) specified during the ordering procedure provided such address(es) is(are) located within the Delivery Zone. Any delivery address located outside of the Delivery Zone will be refused during the ordering procedure.

Products purchased via the Website may only be delivered to a physical street address within the Delivery Zone.

SXXLXXCXX will not process any order for which a post office box or APO/FPO address is provided.

Shipping and Delivery – Shipping costs

Standard Shipping (Ground) is provided for all UK orders, except for specified specialty item. Some specialty items and customized products may be subject to production lead times, processing times and delivery delays. We do not currently offer 2 day, Overnight, Priority Overnight or Saturday shipping at this time. Delivery time for Standard Shipping (Ground) is expected to be 3 to 7 business days after processing. Customized products is expected to be 15-20 business days. The delivery time runs from when your order has been processed.

Delivery costs depend on the value of your order:

For an order value <£250.00, Standard Shipping (Ground) will be £10.00

For an order value between £250.01 and £500.00, Standard Shipping (Ground) will be £15.00

For an order value between £500.01 and £1000, Standard Shipping (Ground) will be £20.00

For an order value between £1000.01 and £2000, Standard Shipping (Ground) will be £25.00

For an order value above £2000.01, Standard Shipping (Ground) will be £30.00

A direct signature will be required on all orders.

You will receive an email containing your Tracking Number once your package has been shipped. Refer to the email to check the most up-to-date status of your order.

We will inform you of the shipping costs in the order summary displayed on the Website before you confirm your order. This amount will be payable by you in addition to the price and taxes, of the products ordered.

Delivery Time – Problems of delivery

Any failure to deliver or late delivery exceeding eight (8) business days after the order has shipped, should be reported to Customer Service as soon as possible. In order for your claim to be accepted, please notify us within fifteen (15) business days from the date of confirmation of your order.

You should check if your shipment is correct on delivery. If there are any discrepancies in your order when the products are delivered to you, you should note the nature of the potential discrepancy (e.g., open package, damaged product, etc.) by hand, if possible, on the delivery notice, and sign.

No Returns, Replacements & Refunds for all customized products.

Any other situation, please contact us.

Shipping and Delivery – International

Taxes and Duties:

EU: Duties Included in product price & Sales Tax calculated at Checkout

Other International Countries: The Checkout prices do not include Duties and Taxes, these will be paid by the shopper on delivery

Returns, replacements & exchanges

Principles and procedure of return:

With the exception of certain specialty items and/or customized items, you may return any product ordered on the Website for exact replacement or refund within thirty (30) calendar days from the delivery date subject the terms and limitations set out below.

Returned products must be in their perfectly saleable, original condition and if applicable, packaging, together with their purchase invoice or a copy in the case of a partial return. SXXLXXCXX has sole discretion in determining whether the products purchased via the Website are in original condition when returned.

Returning a product for exact replacement or refund is free of charge as long as you return the products to us via our carrier by using our system of pre-paid return labels. Contact Customer Service to request a return or exact replacement. Customer Service will provide instructions to complete your return.

If you choose a return shipping method outside of the approved shipping carrier provided by Customer Service, SXXLXXCXX will not be responsible or liable if any item you return to the Website is lost, misdirected or delivered late insofar as you have to bear the risks of the shipping you have chosen.

Exact Replacement

You may exchange an item for the exact replacement of that item, which may vary by size if applicable.

If you replace an item for another item of greater value due to size or configuration, you shall pay the difference in price. If you request an exact replacement for an item of lesser value due to size or configuration, you will be refunded within ten (10) business days of receipt of the item returned by crediting your debit or credit card.

If you replace an item, the shipping costs for the first delivery will not be refunded. However, you will not be charged for the shipping costs of the second delivery.

Only one exact replacement per item will be honored.

International Returns

For international orders, all sales are final. No returns or exchanges.

Any other situation, please contact us.

Refunds

If you request a refund, SXXLXXCXX will use commercially reasonable efforts to ensure that any refund will be processed within ten (10) business days of receipt of the product returned by crediting your debit or credit card.

Product Purchase Limitations

To ensure better service and better availability of our products, SXXLXXCXX may limit the quantity of products that can be purchased for any item, on any single order or across multiple orders to a customer or address. SXXLXXCXX reserves in its sole discretion the right to determine what quantity restrictions will be put in place for an item, order, or orders.